Southwest Emergency Dispatch Center (SWEDC) is looking for full-time police and fire/EMS dispatchers. SWEDC is located in Strongsville, Ohio and proudly serves seven communities: Berea, Brook Park, Middleburg Heights, North Royalton, Olmsted Falls, Olmsted Township and Strongsville.
There are positions available for both entry-level applicants and for experienced dispatchers seeking a lateral transfer.
To apply for an entry-level position,
please click here.
To apply for a lateral transfer,
please click here.
What is involved in being a dispatcher?
- Answering all emergency and non-emergency calls that come into the dispatch center
- Dispatch various personnel to both emergency and non-emergency calls
- Monitors and control the movement of personnel in the field
- Maintain police and fire records in a computer-aided dispatch system
- Provides emergency medical pre-arrival instructions when necessary
- Enter crucial law enforcement information into state and national databases
Do you have what it takes?
- Willingness to work a shift schedule that includes night shifts, weekends, and holidays
- Ability to deal with people who are difficult, hostile, distressed; must relate well to people from a variety of backgrounds and situations and must be sensitive to individual differences
- Skill in communicating clearly and concisely to elicit, and/or present explanatory information while controlling emotions and voice inflections over the phone during varying degrees of stress
- Ability to work under pressure, exercise good judgment, make sound decisions, and respond in an assertive and professional manner during both routine and high-stress situations.
- Ability to multi-task a variety of functions, media, conversations, and other environmental factors
- Ability to learn and interpret maps, learn radio and other codes, and interpret data received from multiple sources
- Ability to define problems, collect data quickly and accurately, and draw solid conclusions